Last month, I had the chance to attend CSS Day in Amsterdam, a two-day event split between a “UI day” focusing on the intersection of design and development and a “CSS day,” with speakers who covered more in-depth, technical CSS subjects. The talks were as diverse as the background of the speakers themselves, but there was one common thread: In this era of rapid change, are we, as product people, equipped to design for automation, machine learning, and AI?

How do we design for the unknown future?

Jared Spool, Co-Founder of UIE asks, “What was the most important thing you learned yesterday, and how will it impact what you do in the future?”

As designers and researchers, we essentially always need to think about how we design products for the future, even as we’re meeting the demands of present day design. A tall order, especially when things move as fast as they have been over the last decade.

To start, Jared advocates for looking back at the ways in which our design processes have already changed.

Remember when UX/UI wasn't a priority for many companies? As a consultant during a time when the Internet had yet to hit mass market appeal, Jared was able to steer many companies into a mindset that considered the user experience of a product.

But this also lets us gain input into how UX and UI has looked over the years, which might give us a better idea of what these concepts will look like moving forward. Jared describes a term called "The UX Tipping Point", with great actionable steps on how to get there.

In the past, designers had to fight for a seat at the table. If today you’re not starting from a place of advocating for user experience (like they were 10 years ago), they’re likely not starting at that tipping point. As a result, designers still have to ensure that the role of UX matures within the company, as well as the understanding of what makes UX important. When an organization hits the last stage, and fully embraces UX design from everything the company does, they fully hit The UX Tipping Point.

Are we designing for users or ourselves?

People don't always know what they want, even if they think the do. As Joe Leech, a UX psychologist says, "People want more choices, but can't deal with them.”

So how do we design for our users, if our users aren’t always telling us the truth? This is one of the most important questions, and something that extensive UX research helps us accomplish.

Back in the 2000s, psychologists Sheena Iyengar and Mark Lepper ran a study regarding consumer choices. They went to a local supermarket, and instructed the store to only sell 6 varieties of jam one week, followed by 30 varieties the following week.

They ran a study on how much jam was sold, and to everyone's surprise, more jam was sold on the week with only 6 choices. But interestingly enough, when the consumers were asked which week they preferred more, they responded with the week that had 30 choices.

Using this analogy, Joe makes a point that is hard to argue with, “A designer who doesn't understand psychology is going to be more successful than an architect who doesn't understand physics".

User research, and a wide variety of it, helps teams get as close as possible to the root of a user’s needs, over their wants. Studying responses on a larger scale is more work, but it helps form the foundation for true UX.